Lead With Empowerment.
Transform Your Team.
Increase Your Customer Retention.
Increase your Employee Retention.
Don’t Let Poor Retention Drain Your Profits—Take Action, Keep Your Best Talent, and Win More Customers.
Losing top talent and loyal customers is costly. Every departure affects your team’s momentum and your bottom line. But with the right systems and training, you can keep employees engaged, customers loyal, and profits growing. Our proven strategies help you fix the real causes of turnover and churn, so your business attracts—and keeps—the very best. Ready to build a culture of retention and unstoppable growth? Start your transformation today.
TESTIMONIALS
What others are saying
"Loved everything so far"
Melinda helped develop effective communication strategies for my start -up and helped with a successful launch. She took the time to understand our needs and helped to improve our communication with customers leading to increased customer satisfaction and revenue.
"The Heartbeat of the Team!"
"Highly recommend this"
Our Approch
Lasting Change, Real Results for CEOs and Customer facing leaders
At Above the Lead, we know that customer and employee retention isn’t just a numbers game—it’s the foundation of sustainable growth. That’s why we take a hands-on, results-driven approach designed for busy leaders who need more than just theory.
We start with a deep dive into your current challenges and goals—whether it’s high turnover, stagnant customer satisfaction, or increased competition. Through our proven C.A.R.E. System, we address the root causes holding your business back and deliver actionable solutions you can implement right away.
What sets us apart?
Strategic Alignment: Every solution is mapped directly to your revenue and growth goals, ensuring talent and customer initiatives pay off where it counts.
Tailored Training: We don’t do “one size fits all.” Our programs and workshops are customized for your team, your industry, and your customer.
Sustained Support: Beyond our live workshops, you gain access to exclusive consulting, weekly office hours, and tools that keep your momentum going.
Measurable Impact: Our clients see real improvements in staff engagement, customer loyalty, and—most importantly—profitability.
Our mission is simple: to help you take action that keeps your best people and clients, turning retention into your unfair advantage.
Ready to transform your approach?
Book your "Retention Strategy Discovery Call" today and discover what’s possible for your business or team.
OUR SERVICES
We Conduct a Customer Experience Audit & Design a Roadmap
Gain instant clarity on what’s working—and what’s not—in your customer journey. Our service delivers a comprehensive audit of your current systems, processes, and team engagement, then provides a tailored roadmap to turn pain points into profit-building opportunities. You’ll walk away with actionable insights and a clear plan for exceeding customer expectations.
Book your "Retention Strategy Discovery Call" today and discover what’s possible for your business.
We Deliver Action-Driven Team Training
Unlock your team’s full potential with immersive, actionable training designed for real-world impact. We equip your staff and leaders with the skills, tools, and confidence to deliver VIP experiences to every customer, every time. Our interactive sessions promote engagement, accountability, and immediate results—whether you’re onboarding new talent or leveling up your existing team.
Book your "Retention Strategy Discovery Call" today and discover what’s possible for your business.
Retention & Loyalty Acceleration Design
Transform first-time and current buyers into lifelong fans. This service focuses on building ongoing relationships, increasing repeat purchases, and boosting membership upgrades through proven retention strategies and automation. We implement systems to maximize lifetime customer value and ensure your business stays top-of-mind—and top of the market.
Book your "Retention Strategy Discovery Call" today and discover what’s possible for your business.
